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What a room attendant does
A room attendant is responsible for cleaning and servicing guest bedrooms and bathrooms within a hotel or accommodation provider. The role focuses on turning rooms around to a consistent standard between guests.
Working from a room list, attendants clean, replace linen and towels, restock amenities and check that everything works. They report maintenance issues and often work to set timings so rooms are ready for arrivals.
Core responsibilities
- Cleaning guest bedrooms and bathrooms to standard.
- Changing linen, towels and making beds.
- Restocking toiletries, refreshments and amenities.
- Vacuuming, dusting and finishing rooms.
- Checking for damage and reporting maintenance needs.
- Managing the cleaning trolley and supplies.
- Following hygiene and safety procedures.
Skills and qualities
- High standards and attention to detail.
- Speed and good time management for turnarounds.
- Physical stamina for active shifts.
- Discretion and respect for guest privacy.
- Reliability and a methodical approach.
- Awareness of safe chemical handling.
Typical employers and settings
- Hotels, resorts and boutique properties.
- Serviced apartments and aparthotels.
- Hostels and guesthouses.
- Conference and event venues with accommodation.
How the role is recruited
- Roles are filled directly or through hospitality agencies.
- Screening focuses on reliability, standards and shift availability.
- Interviews are practical and may include a trial shift.
- Right-to-work checks are standard.
- Onboarding covers room standards, products and timings.
Documents involved
- A job description outlining rooms, standards and shifts.
- An employment contract or agency assignment terms.
- An offer letter confirming role, hours and start date.
- Right-to-work and identity checks as required.
- A health-and-safety and chemical-handling induction record.
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