Part of the occupations cluster in the employment knowledge graph — connected to occupations, documents, hiring guides, career guides, country guides and employment law.
What a concierge does
A concierge assists guests with a wide range of requests: recommending and booking restaurants, arranging transport, organising tickets and experiences and answering questions about the local area. The role is built on knowledge, contacts and service.
A concierge is often based at a dedicated desk in a hotel or building and works closely with reception and other teams. The position rewards local expertise, resourcefulness and the ability to handle requests calmly and discreetly.
Core responsibilities
- Providing local information and recommendations.
- Booking restaurants, transport, tickets and experiences.
- Handling guest requests and resolving issues.
- Coordinating with reception, housekeeping and external partners.
- Managing deliveries, messages and arrangements for guests.
- Maintaining supplier and venue contacts.
- Keeping records and following data-protection rules.
Skills and qualities
- Excellent customer service and a warm manner.
- Strong local knowledge and resourcefulness.
- Clear communication and good organisation.
- Discretion and trustworthiness.
- Calm problem-solving under pressure.
- Networking and relationship-building.
- Comfort with booking systems and tools.
Typical employers and settings
- Hotels, resorts and luxury properties.
- Serviced apartments and residential buildings.
- Members’ clubs and venues.
- Corporate and lifestyle concierge services.
How the role is recruited
- Roles are filled directly or through hospitality recruiters.
- Screening looks at service experience, local knowledge and languages.
- Interviews assess manner, scenarios and problem-solving.
- Right-to-work checks are standard.
- Onboarding covers contacts, systems and service standards.
Documents involved
- A job description outlining duties and standards.
- An employment contract or fixed-term contract for seasonal cover.
- An offer letter confirming role, hours and start date.
- A reference letter from previous employers.
- Right-to-work and identity checks as required.
- A data-protection and systems induction record.
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