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What a personal assistant does
A personal assistant, or PA, supports a senior individual such as an executive or director closely and personally. The role centres on managing the person’s time, communications and tasks so their day runs efficiently.
It demands trust, discretion and anticipation: a good PA stays ahead of needs, protects the person’s time and acts as a reliable gatekeeper. The role is varied and often fast-paced, with priorities shifting through the day.
Core responsibilities
- Managing the diary, meetings and appointments.
- Handling correspondence, calls and emails on their behalf.
- Arranging travel, itineraries and accommodation.
- Preparing documents, briefings and presentations.
- Acting as a point of contact and gatekeeper.
- Managing tasks, follow-ups and personal arrangements.
Skills and qualities
- Exceptional organisation and the ability to anticipate needs.
- Discretion and trustworthiness with confidential matters.
- Clear, confident communication.
- Flexibility and composure under pressure.
- Strong attention to detail.
- Confident use of office and scheduling software.
Typical employers and settings
- Corporate offices supporting executives and directors.
- Professional-services, finance and legal firms.
- Entrepreneurs, founders and private individuals.
- Public-sector and charity leadership.
- Family offices and high-net-worth households.
How the role is recruited
- Roles are filled directly or through specialist recruitment agencies.
- A CV and covering letter are usually requested.
- Screening looks at organisation, discretion and relevant experience.
- Interviews often include scenario questions and may involve the person supported.
- Onboarding covers systems, preferences and ways of working.
Documents involved
- A job description outlining scope and the person supported.
- An employment contract setting out terms.
- An offer letter confirming role, hours and start date.
- Right-to-work and identity checks as required.
- Confidentiality terms given the sensitive nature of the role.
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