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What a barista does
A barista makes espresso-based and other drinks to a consistent standard, takes orders, serves customers and handles payments. The role blends drink craft, speed and warm customer service.
Baristas also keep equipment clean and calibrated, restock supplies and may prepare light food. Many cafés value latte art, product knowledge and the ability to keep a friendly pace during the morning rush.
Core responsibilities
- Preparing coffee and other drinks to a consistent standard.
- Taking orders and serving customers at the counter.
- Operating and cleaning espresso machines and grinders.
- Handling payments and operating the till.
- Restocking supplies and rotating stock.
- Keeping the counter and seating area clean.
- Following food-safety and hygiene rules.
Skills and qualities
- Friendly, efficient customer service.
- Consistency and care in drink preparation.
- Speed and composure during busy periods.
- Cash-handling and till accuracy.
- Attention to cleanliness and hygiene.
- Teamwork and a positive manner.
- Stamina for standing through shifts.
Typical employers and settings
- Coffee shops and café chains.
- Restaurants, hotels and bakeries.
- Workplace and campus coffee bars.
- Mobile and event coffee stands.
How the role is recruited
- Roles are filled directly or through hospitality agencies.
- Screening looks at service manner, availability and any coffee experience.
- Interviews may include a short practical making drinks.
- Right-to-work checks apply; food-safety awareness is helpful.
- Onboarding covers the menu, equipment and service standards.
Documents involved
- A job description outlining the menu and shifts.
- An employment contract or agency assignment terms.
- An offer letter confirming role, hours and start date.
- Right-to-work and identity checks as required.
- A food-safety and hygiene induction record.
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