Hotels Training

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What training means here

Training is the structured development of staff skills across hotel departments — guest service, department systems, hygiene and safety, and role-specific technique — both for new starters and as ongoing development that keeps standards consistent and supports progression.

Common types of training

• Induction and service-standards training for new starters.
• Department-specific skills (front office, housekeeping, food and beverage, kitchen).
• Health, hygiene and safety familiarisation.
• Systems training (booking, point-of-sale and property management tools).
• Cross-department multi-skilling and supervisory development.

How to run it well

• Tie training to clear service standards and role expectations.
• Mix on-the-job learning with structured sessions.
• Keep records of who has completed which training.
• Refresh training as systems, menus or standards change.

Common mistakes

• Treating training as a one-off induction event only.
• No record of completed or outstanding training.
• Inconsistent standards between departments or shifts.
• Skipping refreshers when systems or menus change.