Model the change
- ☐ Model the scale up or down before committing.
- ☐ Tie the plan to demand and timing.
- ☐ Confirm capacity and budget headroom.
- ☐ Identify reversibility and flexibility.
Stress-test the operation
- ☐ Test the process at the new volume.
- ☐ Check tooling and approvals hold.
- ☐ Plan partner support for peaks.
- ☐ Add risk controls for the change period.
Manage the people side
- ☐ Communicate clearly and early.
- ☐ Support managers through the change.
- ☐ Plan onboarding (or offboarding) at scale.
- ☐ Review and adjust on a cadence.