Selection factors
- ☐ Coverage vs your needs (country, industry, volume, type).
- ☐ Demonstrated, relevant experience.
- ☐ Communication and responsiveness.
- ☐ Compliance and lawful data handling.
Commercials & terms
- ☐ Transparent commercial model.
- ☐ Terms and SLAs agreed up front.
- ☐ Data ownership and exit terms.
- ☐ Decision rights for the engagement.
Ongoing management
- ☐ A single brief and point of contact.
- ☐ A performance review cadence.
- ☐ Fair rotation across a relevant pool.
- ☐ No public scoring or "best" lists.