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What a logistics assistant does
A logistics assistant provides hands-on and administrative support across the supply chain: tracking deliveries, preparing paperwork, coordinating with carriers and warehouse teams, and helping resolve issues that hold up the flow of goods.
It is a varied role that bridges the warehouse, transport and office. Day to day it combines coordination, record-keeping and communication, supported by warehouse, transport or order-management systems.
Core responsibilities
- Coordinating inbound and outbound deliveries and collections.
- Preparing dispatch, delivery and transport paperwork.
- Tracking shipments and updating order or transport systems.
- Liaising with carriers, suppliers and warehouse teams.
- Helping resolve delivery, stock or paperwork issues.
- Supporting stock movements and basic reporting.
- Following process and safety procedures.
Skills and qualities
- Organisation and the ability to juggle several tasks.
- Clear communication with internal teams and carriers.
- Accuracy with paperwork, data and records.
- Comfort with warehouse, transport or order systems.
- Problem-solving and a calm, practical approach.
- Basic numeracy and attention to detail.
- Reliability and teamwork.
Typical employers and settings
- Logistics, freight and third-party logistics (3PL) providers.
- Distribution and fulfilment centres.
- Manufacturing and wholesale operations.
- Retail and e-commerce supply-chain teams.
- Transport and courier companies.
How the role is recruited
- Roles are filled directly or through staffing and recruitment agencies.
- Screening looks at organisation, system comfort, communication and right to work.
- Interviews explore coordination, problem-solving and attention to detail.
- Some roles are filled by progression from warehouse or admin positions.
- Onboarding covers the systems, processes, carriers and safety.
Documents involved
- A job description setting out the coordination and systems involved.
- An employment contract or agency assignment terms.
- An offer letter confirming role, hours and start date.
- Right-to-work and identity checks as required in the jurisdiction.
- A training and onboarding checklist.
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