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What a business analyst does
A business analyst sits between stakeholders and delivery teams. The role involves understanding goals and problems, gathering and clarifying requirements, and shaping them into something that can be designed and built.
Day to day, business analysts run workshops, map processes, document needs and check that what is delivered meets the original intent. They translate between business language and technical detail, helping everyone stay aligned.
Core responsibilities
- Gathering requirements from stakeholders and users.
- Mapping and analysing current and future processes.
- Documenting clear, testable requirements.
- Facilitating workshops and discussions.
- Supporting delivery teams and clarifying scope.
- Helping validate that delivered work meets the need.
- Identifying improvements and trade-offs.
Skills and qualities
- Analytical thinking and structured problem-solving.
- Clear written and verbal communication.
- Active listening and stakeholder management.
- Attention to detail in documentation.
- Comfort with process-mapping and analysis tools.
- Curiosity and the ability to ask the right questions.
- Translation between business and technical perspectives.
Typical employers and settings
- Technology and software delivery teams.
- Financial services and consultancies.
- In-house change and transformation teams.
- Public sector and not-for-profit organisations.
- Enterprises running improvement programmes.
How the role is recruited
- Roles are advertised directly or filled through recruiters.
- Screening reviews a CV, analysis experience and domain knowledge, plus right to work.
- Interviews explore requirements work, stakeholder handling and tools.
- Some processes include a case study or documentation exercise.
- Onboarding covers the domain, systems, teams and stakeholders.
Documents involved
- A job description setting out the analysis scope.
- A CV showing relevant analysis and domain experience.
- An employment contract including confidentiality terms.
- An offer letter confirming role, level and start date.
- Right-to-work and identity checks as required.
- An onboarding checklist for systems and stakeholders.
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