Workforce requirements
- Demand forecast in labour hours.
- Capacity based on productive hours.
- Contingency for peaks.
- A re-forecast cadence.
Scaling challenges
- Capacity lagging rising demand.
- Planning on contracted not productive hours.
- Ignoring leave and utilisation.
- No view of demand vs capacity.
Capacity considerations
- Forecast demand in labour hours.
- Base capacity on productive hours and utilisation.
- Compare capacity to demand routinely.
- Flex with overtime or partners for peaks.
Risk considerations
- Overcommitting beyond real capacity.
- Burnout from over-utilisation.
- Missed demand from shortfalls.
- Idle cost from over-capacity.
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