Workforce requirements
- Demand forecast in labour hours.
- Capacity based on productive hours.
- Realistic utilisation and leave allowance.
- Contingency for peaks.
Planning framework
- Forecast demand in labour hours.
- Base capacity on productive hours and utilisation.
- Compare capacity to demand routinely.
- Re-forecast on a cadence.
Operational considerations
- Flex with overtime or partners for peaks.
- Make capacity vs demand visible.
- Hold contingency for absence.
- Act on shortfalls early.
Workforce sourcing model
- Decide in-house versus partner-led delivery.
- Use staffing partners for volume and peaks.
- Use recruitment partners for skilled and permanent roles.
- Cross-border sourcing where local supply is tight.
- A matching platform to reach fitting partners quickly.
Risk considerations
- Overcommitting beyond capacity.
- Burnout from over-utilisation.
- Missed demand from shortfalls.
- Idle cost from over-capacity.
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