Assessment model
Assess your workforce governance qualitatively against four levels of maturity. There is no score and no benchmark — the point is an honest read and a direction to improve in.
- Level 1 — Ad hoc: handled reactively and inconsistently, with little documentation or ownership.
- Level 2 — Developing: some structure exists, but it is uneven and depends on particular individuals.
- Level 3 — Defined: a consistent, documented approach with clear owners and basic measurement.
- Level 4 — Optimised: measured, regularly reviewed and continuously improved, and it informs decisions.
Evaluation criteria
Reflect on each criterion and place it against the four levels above.
- Decision rights and approvals are clear and respected.
- People policies are documented, current and accessible.
- People data is handled lawfully and minimally.
- Practice is applied consistently and fairly across teams.
- There is an audit trail for significant decisions.
- Governance is reviewed on a defined cadence.
Common gaps
- Unclear who approves what.
- Policies undocumented, stale or unknown.
- Ad hoc, inconsistent data handling.
- Practice that varies widely between managers.
Improvement recommendations
- Define decision rights and approval thresholds.
- Document and version people policies.
- Handle people data lawfully and minimally (confirm with professionals).
- Apply practice consistently and fairly.
- Keep an audit trail and review governance regularly.
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