When it is used
- Large hires in short windows.
- Launches, peaks and contracts.
- High-throughput operational roles.
- Capacity beyond in-house.
Advantages
- Throughput for large hires.
- Standardised, repeatable process.
- Partner capacity for surge.
- Predictable at scale when governed.
Limitations
- Quality risk without strong process.
- Compliance pressure at speed.
- Onboarding capacity needed.
- Early attrition if rushed.
Governance considerations
- Define scope, roles and decision rights.
- Agree SLAs and a review cadence.
- Confirm data ownership and lawful handling.
- Agree commercial terms and exit/transition.
Decision framework
- Match the model to role difficulty, volume and timeline.
- Weigh control versus flexibility for your context.
- Consider in-house capacity honestly.
- Consider a blended model across needs.
- Pilot where possible before committing.
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