When it is used
- Temporary, contract and seasonal needs.
- High-volume and surge staffing.
- Variable or peak demand.
- Fast, flexible coverage.
Advantages
- Speed and flexibility for variable demand.
- Less administrative burden for temporary staff.
- Access to a ready candidate pool.
- Easy to scale up and down.
Limitations
- Less direct control over workers.
- Margins on hourly rates.
- Variable continuity for long-term needs.
- Classification to confirm with professionals.
Governance considerations
- Define scope, roles and decision rights.
- Agree SLAs and a review cadence.
- Confirm data ownership and lawful handling.
- Agree commercial terms and exit/transition.
Decision framework
- Match the model to role difficulty, volume and timeline.
- Weigh control versus flexibility for your context.
- Consider in-house capacity honestly.
- Consider a blended model across needs.
- Pilot where possible before committing.
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