When it is used
- Sustained or scaling hiring volume.
- A need for process consistency and reporting.
- Limited in-house recruiting capacity.
- A defined, governable scope.
Advantages
- Process consistency and reporting.
- Scalable capacity for volume.
- Employer-brand-aligned experience.
- Frees internal teams to focus elsewhere.
Limitations
- Requires clear scope and governance.
- Less day-to-day control if poorly governed.
- Transition effort in and out.
- Fit depends on the partner.
Governance considerations
- Define scope, roles and decision rights.
- Agree SLAs and a review cadence.
- Confirm data ownership and lawful handling.
- Agree commercial terms and exit/transition.
Decision framework
- Match the model to role difficulty, volume and timeline.
- Weigh control versus flexibility for your context.
- Consider in-house capacity honestly.
- Consider a blended model across needs.
- Pilot where possible before committing.
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