When it is used
- Defined projects with a start and end.
- Specialist or contract skills.
- Temporary capacity needs.
- Launches and time-bound work.
Advantages
- Matches cost to project life.
- Access to specialist contract skills.
- Flexibility without long-term overhead.
- Clear scope and timeline.
Limitations
- Continuity ends with the project.
- Knowledge retention to plan.
- Contract and classification (with professionals).
- Ramp-up and wind-down effort.
Governance considerations
- Define scope, roles and decision rights.
- Agree SLAs and a review cadence.
- Confirm data ownership and lawful handling.
- Agree commercial terms and exit/transition.
Decision framework
- Match the model to role difficulty, volume and timeline.
- Weigh control versus flexibility for your context.
- Consider in-house capacity honestly.
- Consider a blended model across needs.
- Pilot where possible before committing.
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