When it is used
- Sustained high-volume operations.
- On-site or dedicated teams.
- A need to offload day-to-day management.
- Stable, repeatable operational work.
Advantages
- Offloads day-to-day management.
- Consistent on-site supply.
- Single point of accountability.
- Scales for sustained volume.
Limitations
- Less direct control of the workforce.
- Strong governance essential.
- Commercial complexity.
- Transition and exit to plan.
Governance considerations
- Define scope, roles and decision rights.
- Agree SLAs and a review cadence.
- Confirm data ownership and lawful handling.
- Agree commercial terms and exit/transition.
Decision framework
- Match the model to role difficulty, volume and timeline.
- Weigh control versus flexibility for your context.
- Consider in-house capacity honestly.
- Consider a blended model across needs.
- Pilot where possible before committing.
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