Common business scenarios
- Variable or peak demand.
- Short-term projects or cover.
- Trialling before permanent hiring.
- Flexing capacity up and down.
Evaluation criteria
- Demand pattern and duration.
- Need for flexibility.
- Continuity requirements.
- Cost and classification considerations.
Decision framework
- Define the goal, volume, timeline and budget.
- Weigh control versus flexibility and speed.
- Assess your in-house capacity honestly.
- Consider a blended approach, not a binary.
- Pilot or trial before committing where possible.
Workforce considerations
- Temporary: flexibility and speed.
- Permanent: continuity and commitment.
- Classification to confirm with professionals.
- A blend covers core and peaks.
Risk considerations
- Using temporary for core continuity needs.
- Classification issues (with professionals).
- Onboarding churn.
- Quality variability.
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