Common business scenarios
- A role you cannot fill in-house.
- A spike in hiring beyond your capacity.
- Scarce or specialist skills.
- A confidential or senior search.
Evaluation criteria
- In-house capacity and reach.
- Role difficulty and scarcity.
- Timeline and urgency.
- Cost tolerance and risk.
Decision framework
- Define the goal, volume, timeline and budget.
- Weigh control versus flexibility and speed.
- Assess your in-house capacity honestly.
- Consider a blended approach, not a binary.
- Pilot or trial before committing where possible.
Workforce considerations
- Agencies add reach and speed but charge fees.
- In-house gives control but is capacity-limited.
- A blend often fits — core in-house, peaks via agency.
- Quality varies between agencies.
Risk considerations
- Over-reliance on one channel.
- Unclear briefs producing poor fit.
- Fees without a good outcome.
- Loss of control over experience.
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