Common business scenarios
- Choosing among potential partners.
- Replacing an underperforming partner.
- Adding partners for new needs.
- Consolidating to fewer relationships.
Evaluation criteria
- Coverage vs your needs (country, sector, volume, type).
- Relevant experience and track record.
- Compliance and data handling.
- Communication and commercial clarity.
Decision framework
- Define the goal, volume, timeline and budget.
- Weigh control versus flexibility and speed.
- Assess your in-house capacity honestly.
- Consider a blended approach, not a binary.
- Pilot or trial before committing where possible.
Workforce considerations
- Define needs before comparing partners.
- Use a consistent internal evaluation — no public scoring.
- Pilot where possible.
- Review fit on a cadence.
Risk considerations
- Choosing on price or speed alone.
- No structured comparison.
- Unclear terms.
- Performance never reviewed.
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