Part of the template examples library. These are teaching aids for the free Knowledge Transfer template — see the resource center for everything else.
How to use these examples
- Read the examples to see what to capture.
- Adapt them to the role and what is at stake.
- Start early, not on the last day.
Examples
Knowledge Transfer Role: [Title] Successor: [Name] Date: [Date] Critical knowledge - [how [process] works and why] - [key relationships: [roles]] - [where [documents/systems] live] Handover plan - [document [durable part]] by [Date] - [shadow [tacit part]] over [period] Verify: [successor can [do task] independently]
What good looks like
- Identify what is truly critical.
- Document durable parts; shadow tacit parts.
- Start before the last day.
- Verify the handover landed.
Common mistakes
- Last-minute handovers.
- Single points of knowledge.
- Trying to document everything.
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